Frequently Asked Questions About
Dumpster Rentals in Western MA from 413 Dumpster™

413 Dumpster is proud to be the premier waste hauler in Western Massachusetts. We are your local leader in trash! However, we do advise that you book 3-5 days in advance depending on the size you are requesting. 413 Dumpster can offer free same day delivery if the dumpster size you are looking for is in stock and available. Please call us at (413) 264-3867 for the most up to date inventory status, or book online by clicking here.

413 Dumpster wants to make your booking process as convenient as possible.

You can book your dumpster a few ways:

1. Book online 24/7 by clicking here and see the most up to date availability and access the lowest prices in Western MA
2. Call us during business hours at (413) 264-3867
3.  Email us at [email protected]

Our business hours are Monday through Friday 7 AM - 5:30 PM EST and Saturday 7:30 AM to 12 PM EST (office only). We look forward to helping you!

413 Dumpster understands that situations can change and that reservations have to be adjusted.

If cancelling your reservation, please give at least one full business day's notice from the date of your scheduled delivery to ensure we have it removed from our delivery routes. A refund will be issued to the original payment method, or a credit can be applied to your account towards future rentals. Please note that refunds take 5-7 business days to process. If cancelling upon delivery of the dumpster, there may be a fee assessed with the cancellation.

Any dumpster rentals requiring extension beyond the 7 day period for 10, 12, 15, 20 and 30 yard dumpsters require 2 business days  notice from the scheduled pick up date. 413 Dumpster cannot guarantee an extension if asking for one less than 2 business days' before your pick up date. Extensions are billed to the account at $10 per day.

If rescheduling your rental, please give at least a one business day's notice with your new preferred delivery date.

You are able to call or schedule an earlier pick up for no additional fee. If you finish using your rental before your scheduled pick up date, let us know and we can have it picked up the next business day, or possibly that very same day if scheduling allows it!

Please note you can call us at (413) 264-3867 to discuss your situation and your dumpster rental - we will always be happy to help however we can!

After the checkout process, 413 Dumpster automatically emails you a confirmation for your dumpster rental. This confirmation email includes all booking details, a copy of your receipt, reminders to prepare for your rental and avoid extra fees, a list of prohibited items, and a copy of your rental contract available for e-signing.

If you did not receive this email after booking, please contact us at (413) 264-3867 to ensure that the email address on file is correct. Please note that the prohibited item list can also be found by clicking here.

413 Dumpster accepts all major credit and debit cards (VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS). All orders made online require payment in full. 

Please note that we DO NOT accept VENMO, CASHAPP, or PAYPAL - no exceptions. Please excercise caution with individuals on Facebook and Craigslist trying to collect Venmo, CashApp, or PayPal as a form of payment as it is not us. 

Any extra fees, such as, but not limited to, weight overages, prohibited items or dry runs will be charged to the card on file automatically. Please call us at 413-264-3867 with any questions or concerns - thank you! 

413 Dumpster wants to make your rental process as easy and as convenient as possible for you. If possible, we ask that you be present for delivery to ensure placement is appropriate. Please communciate to the office ahead of time if you cannot be present. For pick up, you do not have to be present as long as we have unrestricted access to the dumpster. 

When ordering, whether online or by calling our office, please give details notes on where you would like the dumpster to be placed and our drivers will make sure it is perfect every time. For pick up, the driver just shows up and takes your dumpster, as well. We can provide a 4 hour delivery or pick up window upon request, as well. If you request, our drivers can notify you that they are on their way to deliver your dumpster via phone call 20-30 minutes ahead of their arrival. Just add that to your delivery instructions upon checkout. 

413 Dumpster plans all routes for the next day the afternoon before. Please note that we cannot guarantee an exact time for delivery given outside factors, however, a 4 hour window can be provided on your day of delivery by calling our office at (413) 264-3867. Please note that you can request that the driver call you when heading to your location, as well. Just add it to your placement instructions upon checkout. 

If you have a specific situation regarding a time frame, such as other deliveries, gates, business hours of delivery location, or any other questions, please call us at (413) 264-3867. 

413 Dumpster takes every available measure to decrease the possibility of damaging your pavement. Our trucks are equipped with a system that lowers the dumpster with remarkable control, setting it gently on the ground. To increase your pavement protection, we do recommend that you put a sheet of plywood down before we lower the dumpster onto your pavement. This small measure will prevent minor surface scratches. Additionally, when booking, you can make a note or request over the phone that you would like us to bring driveway protection - we'd be more than happy to do so! 

413 Dumpster always recommends placing the dumpster on a hard, paved surfaced. If placing on soft grounds or lawns, the weight of the dumpster and contents can leave indentations or scrapes. A waiver will be required for placement on soft grounds or lawns.

Your dumpster can be filled all the way to the top, as long as it is level with the utmost rim of your container. If you overfill it, you may have to remove the excess until it is level with the rim. We reserve the right to decline to  remove a container if overfilled. An additional fee will be charged if the dumpster is overfilled and we need to return another time to remove it. Save yourself time and money and don’t overfill! If you are afraid there won’t be enough room, review our rental rates and consider ordering a larger size to avoid penalties.

Almost anything can go inside of a dumpster, such as household trash, furniture such as tables, chairs and couches, construction debris, shingles, clothes, general trash, and more. However, our dumpsters cannot accept hazardous materials, including paint, aerosols, asbestos, chemicals, oils, gasoline and pesticides. When you rent our dumpsters, you will receive a full list of the items that we do not accept or that would have an extra fee if found inside the dumpster, and that list can also be found by clicking here. You can always call us at (413) 264-3867 for any questions regarding specific items.

Please note, if disposing of landscaping or yard waste, we offer specialty containers for this. Please call us for a quote. 

If you are disposing of large quantities of bricks, concrete, asphalt, or any other aggregates, please call the office for a quote for a specialty container.

Please note that you cannot overfill past the dedicated fill line, and certain materials cannot be mixed with any other debris. Dirt is prohibited from all rentals.

We reserve the right to refuse a load if we determine it is too heavy, or contaminated with hazardous or other prohibited items. You will be responsible for removing any prohibited materials in the contair.  An extra fees will be charged if we need to make a  return trip. 

Some items may incur an extra charge at the transfer station or landfill if they are disposed of in the dumpster, such as mattresses, box springs, refrigerators, appliances, air conditioners, propane tanks, dehumidifiers, tires,  413 Dumpster will charge an extra fee for any items mentioned above or on the list provided to you with your rental if found inside the dumpster.

Always call us at (413) 264-3867 if you have any questions on specific items. We're always more than happy to help you find a way to dispose of or recycle items!

413 Dumpster strictly follows MASS DEP guidelines for items that can or cannot be placed in your dumpster. When disposing of your items at third party disposal facilities, certain items may have an extra fee. 413 Dumpster also charges a fee to offset the costs incurred of transporting and disposing such items. Please find the list of all prohibited and extra fee items below. Please note that we always provide you a copy of this list with your rental.    

PROHIBITED FROM ALL DUMPSTERS:

• Asbestos
• Batteries: No Batteries of any type including Alkaline,
       Lithium-ion, & Car Batteries
• Chemicals: No Chemicals, Toxins, Poisons (whether 
       liquid, solid, spray or powered). This includes, but is not
       limited to: household cleaners, sandblasting waste &
       materials, automobile chemicals, &/or medical waste
• Electronics: e.g. computers, vape pens, cell phones, tablets
       etc.
• Equipment Tires
• Explosives
• Flammable, volatile or corrosive items
• Fluorescent Light Bulbs
• Gasoline/Oil or Anything containing or contaminated by
       Gasoline/Oils/Hazardous Waste
• Hazardous Materials- examples: Biomedical, biohazardous,
       Infectious, radioactive, medical waste, Or Any other Item
       considered hazardous per federal, state or local guidelines.
• Large Excavator Tracks
• Large quantities of Asphalt, Brick, Concrete etc. 
       Please call 413-264-3867 for a specialty container
       if needed. 
• Liquids: Any Liquids, including Liquid Paint. (Dry latex paint
       in open paint cans are acceptable)
• Sand / Dirt -
       Please call 413-264-3867 for a specialty container
       if needed
• Solar Panels
• Vehicles and boats
  
  * Prohibited Items subject to charge

ITEMS THAT WOULD HAVE AN EXTRA FEE IF FOUND INSIDE ALL DUMPSTERS (fee per each item): 

• Automobile Tires $20
• Truck Tires $35
• Freon appliances (e.g. refrigerator, air conditioner, dehumidifier, etc.): $50
• Propane tank (only if empty) $35
• Mattresses/box springs: $75
• Mini Excavator Tracks $75

OTHER FEES:

• $25 DIG OUT FEE, if contents are iced in
• $125 Trip Fee if container cannot be delivered or removed when scheduled.

If you have any questions on specific items, please call us directly at (413) 264-3867! Thank you! 

Please note that as of 11/01/2022, the State of Massachusetts has listed mattresses and boxsprings as waste ban items. Therefore, the fee to dispose of such items is $75. Unfortunately, 413 Dumpster has no control over fees assessed at third party disposal facilities, and our fee to you is to offset the total costs incurred to us. 

413 Dumpster encourages you to recycle your mattress and any items whenever possible. This can help save you a fee, while saving our planet. Please visit the following MASS DEP link to learn how and where to best recycle your mattress in your city or town: https://www.mass.gov/guides/mattress-recycling .

Please note that you can also call the MASS DEP to ask them directly at 888-254-5525.  We can always be reached at (413) 264-DUMP or (413) 264-3867 should you have any questions. We look forward to helping you however we can!